Related News
- Van Hollen Statement on Chrysler and GM Dealership Plans December 3, 2009
- Statement on GM & Chrysler Press Statements December 3, 2009
- Job Losses by State with Dealership Closures November 21, 2009
October 2009
You are browsing the archive for October 2009.
Customer Satisfaction: Bad Data Used by GM & Chrysler
CSI
GM & Chrysler used flawed databases, including CSI, to close franchises. Customer Satisfaction Scores (CSI) are very important, but are certainly not the most important factor in determining the financial viability and sustainability of any business. See the story of Bill Heard Chevrolet for example.
In addition, GM & Chrysler CSI scores have been manipulated [...]
Did the Auto Task Force Consider This?
The myth of “too many dealers” has gone on so long that people believe it’s true, without ever examining the facts. Most dealers would rather have less competition, it’s only natural. Simple math and an examination of the facts prove there are too few dealers, not too many.
Dealer You Tube Channel Reaches 18,000 People
Dealers across the country are taking to www.Youtube.com/rejecteddealers to tell their store, and now more than 18,000 people have visited, but more than 35,000 videos have been viewed.
Videos posted here are true stories of private Auto Dealers that had their dealerships shut down for no reason by the “Car Czars” (Auto Task Force). Hear their stories. [...]